Five Account Tools

Play With Limits, Not Regrets: Greenluck Casino Responsible Gambling

Play only from 18+, and every Greenluck Casino account carries deposit limits, loss limits, session time reminders, self-exclusion and reality checks.

Set a Deposit Limit

Licence ALSI-991881, issued by the Anjouan Offshore Finance Authority and independently verified by Gaming Laboratories International, QUINEL and SIQ.

Protection Basics

What Should You Know First?

Greenluck Casino sets these facts out plainly, so your decisions stay yours before play begins.

Minimum age18+

Regulator and licenceAnjouan Offshore Finance Authority, ALSI-991881

Gambling Helpline Aotearoa0800 654 655

Limit and exclusion questions[email protected]

Inside Your Account

Which Limits Can You Set Yourself?

The worry that a limit is hard to find is gone: each tool sits in your account settings.

Before the First Top-Up

This cap sets the most you can add to your balance, so switch it on before your first deposit rather than after a costly night.

Name Your Stop Figure

A loss limit stops play once net losses reach the figure you chose, which suits anyone who wants a hard stop.

Where Did the Evening Go?

This timer nudges you at intervals you pick, so a long session stays visible instead of slipping past; switch it on when hours tend to vanish.

Ready to Step Away?

Self-exclusion closes your account to play for the period you choose and sits in the casino account, since this market has no national register.

Aware, Not Absorbed

A reality check pops up to show how long you have played and what it has cost, useful when you would rather not count.

Four Short Steps

How Do You Set a Limit Here?

No phone call is needed, because the cap is yours to set from your own account.

Open Your Profile

Open your profile from the top menu and check that your name and date of birth match your documents before you go further.

One Section, Not Many Screens

Within the profile, look for the responsible gambling area; it groups every limit, reminder and exclusion in one place.

Which Cap Fits Your Week?

Pick deposit, loss or session limits, then enter a figure you can live with on a quiet week rather than a winning one.

Checking It Sticks

Save the change, then reopen the section to see the limit listed; if anything looks wrong, our team answers around the clock.

The Point Where You Should Stop

Catching these signs early keeps the choice in your hands. You do not need a crisis to act on them: set a limit or take a pause, and the decision stays yours rather than the game's.

Read through these with an honest eye on your own last few weeks of play.

Spending more than you set out to
Chasing a loss with another deposit
Thinking about play through the working day
Hiding your play from people close to you
Borrowing money to keep playing
Losing track of hours at the screen
Feeling flat or tense when you cannot play

Peace of Mind for Every Household

When Do You Verify Me? A player must be 18 or older, and we confirm age before the account opens. Photo identification, proof of address and a card image are required before your first withdrawal.

Shared Phone, Small Hands. Filtering tools built into a device or router can hide gambling sites from everyone who uses it. Switch them on for each phone, tablet and computer a young person can reach.

A Calm First Conversation. Speak about what you noticed, not about blame, and pick a quiet moment. Gambling Helpline Aotearoa answers on 0800 654 655 at any hour and takes free texts on 8006.

Reaching Out Locally

Speak to Someone Who Understands Gambling

This block settles where you, or someone close to you, can find free and confidential help today.

Gambling Helpline Aotearoa

One national line answers at any hour, every day, for players and for the people worried about them. Conversations stay confidential, and you can also reach it by free text. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Counselling, peer support and cultural support are offered across eighteen clinics nationwide, with a freephone line and a text service for people who find talking easier in writing. pgf.nz

Safer Gambling Aotearoa

Health New Zealand runs this information site for people who gamble and for their families, covering the signs of harm, practical tips and a finder for support in your area. safergambling.org.nz

How Long Do You Want to Step Away?

A Brief Time-Out. A short pause gives you hours or days away without closing anything permanently. You switch it on from the casino account, and during it your access is held back so the decision made in a calmer moment still stands.

Can I End It Early? Self-exclusion closes your access for a long stretch, and the choice is locked in once it starts. You set it from the casino account, and it cannot be lifted early, so a difficult evening cannot talk you out of it.

No Register, Just Your Account. In New Zealand there is no national exclusion register, so the casino account itself is where you exclude yourself. If you want wider support while your access is closed, the gambling helpline can guide you onward.

Five Things Settled Here

Answers on Limits, Pauses and Account Closure

Short answers on ending play, setting caps from a phone, and who else to ring.

Can you shut my Greenluck account permanently if I email you?+

Yes. Write to [email protected] and ask for permanent closure; our team handles the request directly with you. Nothing further can be placed on the account once it is shut, so state clearly that you want it closed for good.

Do the limit tools work the same on the mobile site?+

They do. Your profile opens the same account section on a phone as on a laptop, so every cap and timer sits in one place. Set the figure there and it applies to the whole account, whichever device you next use.

Can I lift a self-exclusion before the period I picked runs out?+

No. A self-exclusion stands for the full term you chose and cannot be shortened, which is exactly what makes it useful. Plan the length calmly before you confirm it rather than relying on a change of mind later.

Who can I ring if it is my partner who plays too much?+

Gambling Helpline Aotearoa takes calls from relatives as well as players, on 0800 654 655 at any hour. Their advisers can talk through what you are seeing at home and point you to free counselling and family support.

Why does the casino ask for proof of age before I play?+

Because Greenluck Casino serves people aged 18 and over only, and identity is checked before an account is opened. Sending photo identification and proof of address confirms your age and also protects payouts arriving in your name.