At the withdrawal queue

Clear the Greenluck Casino identity check and withdraw freely

New Zealand law-and-licence rules make us confirm your identity and address once, and our reviewers finish in about 35 hours.

Start verification

Licence ALSI-991881, issued by the Anjouan Offshore Finance Authority and independently verified by Gaming Laboratories International, QUINEL and SIQ.

At the check

What does the identity check actually involve?

Read these six lines and you will know who checks you, how long it runs and where to ask.

Who checks

Greenluck Casino LLC

Licence held

Anjouan Offshore Finance Authority, ALSI-991881

Review time

35 hours

Required

At the latest before the first withdrawal

Questions

[email protected]

Minimum age

18+

At the upload screen

Four uploads, one clean approval

Most delays come from blurry copies, so this walkthrough removes the retry before it happens.

Flat page, daylight, no glare

Photograph the photo page of your passport or ID card flat on a table in daylight. Watch the glare: a hot spot across your face is the single likeliest reason a copy comes back.

Recent bill, full frame

Pull a bank statement or utility bill issued in the last three months. Check that your full name, your street address and the issue date all sit inside the frame.

Card photo, middle covered

Snap the card you pay with, showing the first six and last four digits only. Mask the middle with your finger or a folded slip before you shoot.

Queue review, inbox watch

Leave the rest to us once all three files land in the queue. Keep an eye on your inbox, because a reviewer may ask for one clearer copy within those 35 hours.

Paper trail

Three papers, each with a job

Nothing here is a trap: every copy has one job, and blurry corners are what send files back.

Photo identification

ConfirmsThat you are the person named on the account

Must showFull photo page, all four corners, in date

Proof of address

ConfirmsThat you live where you registered

Must showYour name, street address and issue date

Payment card image

ConfirmsThat the card used is yours

Must showFirst six and last four digits, middle masked

Sharp is fine, blurred is not

Every edge in the frame. Corners cropped or one edge cut off leave the checker unable to confirm the whole document, so the copy is sent back for a fresh one. Lay the full document flat and check all four edges Retake it with the whole page inside the frame

Current documents only. A card or passport past its date proves nothing current, so the copy fails even when the details and photo are perfectly clear. Use a document still in date when you send it Renew the expired one and send the new copy

Photo, never a saved image. Screenshots lose the detail a checker needs and are simple to falsify, so a saved image of a document will not be accepted at any stage. Photograph the physical document with your phone Send a new photo, not a saved or shared image

Prove the funds in one reply

Holding a licence from the Anjouan Offshore Finance Authority (ALSI-991881) means Greenluck Casino LLC must show where player money originates. The source of funds check is a routine duty against money laundering; it is triggered by how the account is used, not by who you are.

Send whichever of these fits your case; one or two usually settle it.

Recent bank statement
Payslips or wage records
Signed employment contract
Sale or purchase agreement
Investment or pension statement

When it starts

Ask early, withdraw faster

Four moments bring the check forward, and knowing them keeps a payout off hold.

Before the money leaves

Cashing out for the first time brings the check, where proof of identity, proof of address and a payment card image are all requested together.

Want a bigger limit?

Asking for a higher deposit allowance brings a check of what you can afford, so proof of income or savings is requested with the new limit.

New method, extra copy

Adding an untried payment method puts your first payout from it on hold, so the card or wallet tied to that method gets its own document check.

Why the sudden review?

Amounts well outside your usual pattern bring a source of funds request, because sudden jumps in size are what the licence is meant to catch.

One less hold-up

Checked out, or still pending: straight answers

Greenluck Casino runs each check the same way, so every answer below holds true for your account.

Are my documents kept private during the identity check?+

Yes. Copies travel to us under TLS 1.3 encryption and stay inside our verification team, who open them only to confirm what they show. Once the check closes, no one else in the business sees your identity papers or card picture.

One of my uploads came back rejected, so what now?+

Read the note attached to the rejection, then send a fresh copy that fixes the one flaw flagged. Replace that single document rather than the whole set, and check the four corners are inside the frame before you send it again.

Does the document check work from a mobile photo?+

Yes. Phone photos are accepted as long as the whole document sits flat in the shot, with no finger over a corner and no screen glare. Shoot in daylight near a window and avoid the camera flash.

Who licenses Greenluck Casino, and what is the registration number?+

The Anjouan Offshore Finance Authority supervises us under license ALSI-991881, held by Greenluck Casino LLC as company 886268. That license is why identity and AML checks sit in the rules we follow.

Why do you need to know where my money came from?+

Each license holder must screen for money laundering, and source of funds questions form part of that routine duty rather than a suspicion about you. Answer them plainly and your withdrawal keeps its place in the queue.

Will you ask me for the same paperwork a second time?+

No, unless your details change or your earlier copy has expired. Most players send their set once and never touch it again. Should a refresh be needed, the verification team tells you which document and why.

Do I have to get verified before my first withdrawal?+

Yes, at the latest before the first payout the check has to be complete, and we may ask sooner at registration or at your first deposit. Sending the set early keeps the 35 hour review clear of your cash-out.